Years years ago, I attended a marketing seminar by the Speaker "Dr Billy Kueek", International Speaker/Master Trainer. Interestingly..I have learned something not in school studies! Let's analyze .......
Conversational Mastery words : What, When, Where, Why, Who, How
HUMAN "PSYCHOLOGICAL NEEDS" -
@3As
- Acceptance
- Assurance
- Acknowledgement
@3Rs
- Respect
- Recognition
- Reassurance
MINDSET :
- Attitude beats Aptitude
- Networking is not Selling
- Networking is not purely Business
- Networking is not about YOU
- Make Friends
- Establish Contacts
- Develop Relationships
Whatever happens on the inside is reflected on the outside...
HOW HUMAN PROCESS INFORMATION:
Activate (Respond/React) <---- Accentuate (Processing) <----- Accumulate (via 5 Senses)
COMMUNICATION : Body language comprise 55%, Auditory (Speed, pitch, tone, volume) 38%, Words only 7%.
Body Language communicates and projects your attitude :
S mile, O pen posture, F orward Lean, T ouch, E ye Contact, Nod, Interested, NOT interesting, N ice, G enuine
DRESSING & GROOMING :
Men : matching colors, belts, shoes and socks of the same colour, project professionalism, comb your hair, be neat, teeth, smell, nails, pen.
Ladies: make-up & colour coordination, tidy up hair, jacket projects professionalism, shoes, bag, accessories....
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